Shipping Policy

Turnaround

We aim to ship within 5 working days Monday - Friday - Peak times Please allow upto 14 working days

Carriers

We use the following carriers to deliver our orders:

DPD who will contact you with your tracking information. We advise you download the DPD app where all your deliveries will be visible. Please ensure your contact details are correct.

If your parcel is returned to Head Office due to none delivery there will be a £16 resend fee. If you choose to have a refund of your order the £16 will be debited. This is what DPD charges Krizma.

CLICK AND COLLECT This is a new service on a trial basis. Orders can be collected from our head office facility. Once your order is ready to for collection we will text and advise. Please nore orders must be collected within 5 working days from the collection point.

 

Shipping Rates

 

The rate charged for the shipping is £6 regardless of order size. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Click and collect - £2.00

Back Orders/Out of stocks

For any back orders or out stocks a store credit will be applied the same day your order is dispatched

Pre Orders

On occasions we do take pre-orders. If your order contains one of those items , we will hold the complete order until the Pre-Order item is ready for dispatch