Refund Policy

We Guarantee Your Satisfaction

The best just got better!  Though it's very rare but if for any reason you are not satisfied with your purchase we want to know about it. We stand behind our products 100%.

We guarantee the quality on everything we sell. If you think something doesn't match up to our description of it, return the unused and unopend product for a 100% refund or exchange, the original shipping & handling charges are non-refundable. 

Bath and Body and skincare products are non refundable due to the nature of them. This follows health and hygiene regulations.

All returns must be authorised by Krizma Cosmetics Ltd. in writing prior to returning the item(s) for a refund or exchange. Customer Service will make available to you a "Returns Authorisation Number" or "RAN" number. This number is to be displayed on the outside shipping carton.

Returns must be completed within 14-days from the date of purchase.  We need you to return the product as it is. You are responsible to cover any shipping costs incurred to ship the item(s) back to our facility. We only ask that you include a short note telling us what the issue is. It is mandatory to include the order number as this is equivalent to your sales receipt.

Faulty Items - Please contact our head office team as soon as the item is found to be faulty. Please ensure that the item is then packaged in its original box. Please do not attempt to fix the item yourself as this will void any exchange or refund.

Customer Service:

Please use the contact us form.
Hours: Monday to Friday, 9.00AM - 5PM

Emails are answered within 2 working days

Refund Instructions:

You will be advised by the Customer Service of the return address. Please don't ship products without RAN number. You will be asked to return product(s) to the following addresses:

Our Address

Krizma Cosmetics Ltd.
Unit 1-3 Watery Ln Industrial Est
Watery Lane
Darwen, Lancashire BB3 2EB
United Kingdom

Packages that are returned without an RAN number will be refused upon returning to the warehouse(s).

Once we receive your return, we will gladly exchange your item(s) or return your money.

Refunds may be settled using the same payment method used to pay for the original purchase. All refunds and exchanges are done on the 1st and the 15th of each month with no exceptions.

We may also apply your refund as a shop credit to allow you to reorder.

Damaged, Defective, or Undelivered Product:

Damages must be reported within 24 hours of receipt by email to our [email protected] email along with the order number and pictures of the damage. Where more than one of the same item is damaged a picture of all the items together must be sent.  Please do not discard any product and/or packaging from the shipment until instructed by customer service in writing. We will inspect the undesirable product upon receipt.

Missing / Lost orders

Please report any orders over 14 working days to Customer Services who will investigate your claim and respond accordingly

Stolen Parcels

If you have opted for your parcel to be left in a safe place and the parcel is then stolen Krizma Cosmetics Ltd accept no responsibity. In this circumstance you would need to contact the relevant authorities such as the police